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About Us This web site is owned and operated by Be-Active Management Ltd. The Be-ActiveTeam consists of dedicated professionals in sport, retail and marketing. We presently offer approximately 2,500 product lines with the aim of continually increasing product availability to our customers by providing good value, good products, in good time with a great follow up service.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or via the details below:
Phone: (0208) 500 2584
Fax: (0208) 500 2588
Email: support@be-active.co.uk
Registered in England:4556260
VAT Registration: GB 923 2043 62 |
Making A Purchase Making a purchase could not be easier. Just browse our store and add your choices to the shopping basket. After you have finished shopping, click on 'Checkout' and you will be asked for a few details to complete your order.
We accept credit card, debit card & Paypal payments via RBS WorldPay's secure service. (If you would like more information about this service, visit www.rbsworldpay.com.) We do not charge for any item until it is ready to ship.
We will e-mail to confirm your order has been received. The contract between us commences when the order has been dispatched and dispatch advice has been provided. We have included this term to protect us in case a pricing error has been made, the goods have been mistakenly under-priced or are no longer available. In the case of a price change, we will contact you first to ensure that the price is acceptable. |
Shipping And Handling We currently ship to the following locations:
- UK Mainland - all street addresses except BFPO, Channel Islands, Northern Ireland and Outer Hebrides
- UK Off-Mainland - Channel Islands, Northern Ireland and Outer Hebrides
- BFPO - British Forces Post Office
We charge between £3.95 and £9.95 based on weight, volume and recipient location. However, on certain over-weight or bulky items, a custom price will be shown.
Please contact us at support@be-active.co.uk if you want an item sent to an address not specified above. |
Delivery Schedule We aim to dispatch your order within 48 hours of receipt subject to approval of your payment (with the exception of weekends and Public Holidays). Please contact us if you haven't received your order within 5 working days of our dispatch confirmation.
You must inform us within two working days if the goods have been damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders We do not currently create Back Orders for items which are out of stock. If you see an item which you would like to purchase but which is shown as unavailable please e-mail us at support@be-active.co.uk to learn when we expect to receive future deliveries. |
| Tax Charges All our prices are inclusive of VATat the prevailing rate for the type of product concerned.. |
| Credit Card Security Credit card, debit card and Paypal transactions are handled by RBS WorldPay who operate a secure payments service on our behalf. For information about RBS WorldPay please go to their web site at www.rbsworldpay.com. |
| Reaching Us If you need to contact us, please email using the link on the store page. Alternatively, you can call on (0208) 500 2584 or fax us on (0208) 500 2588 |
Privacy Policy Be-Active Management Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment.
Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. These details are used after you have logged on as part of the ordering process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from other site features. Data collected by this site is used to:
a. Fulfil customer orders
b. Administer and enhance the site and service
c. Provide information to third-parties for delivery purposes
d. Monitor customer account status
e. Issue a unique identifier (eg customer login)
By visiting this site, you are accepting the practices of Be-Active's Privacy Policy.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy You have the right to cancel any order that you have placed with us, or exchange any item purchased, for any reason whatsoever, until 7 days after the date on which the product has been delivered to you, providing the product has not been used and is returned in its original condition, sealed in its original packaging.
To organise a return, contact the Be-Active Customer Service Team on enquiries@be-active.co.uk quoting your order number and the reason for return.
All goods must be returned at your own cost unless they are faulty or supplied in error. You are responsible for the risk of loss or damage when returning the goods. We, therefore recommend you take out enough postal insurance to cover their value.
In the event an item is faulty, please return the product, including all original packaging, labels and written information and we will offer an exchange or, if replacement stock is not available, an alternative product. If no alternative is available, we will process a refund payable within 7 working days of the item being received and checked back in as saleable.
Be-Active will check all items returned as damaged or defective and reserve the right to consult with product experts to ascertain legal and moral obligation. In the event we find no fault with the goods or fault is found to be use-related, we reserve the right to apply the charge for the item/s and recover our fees and expenses.
These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Your rights to return goods are protected under the EU Distance Selling Directive.
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